Bill Gosling Outsourcing

About Bill Gosling Outsourcing

Bill Gosling Outsourcing is a general services provider located in the Downtown area of London, Ontario, offering tailored outsourcing solutions to businesses seeking to empower growth and enhance customer satisfaction. The company provides a wide range of BPO services, including accounts receivable management, customer experience (CX) solutions, and contact center services. Their offerings extend to sales and acquisition, data excellence for the e-commerce value chain, and quality assurance services. Additionally, they provide professional services such as Business Intelligence, Business Process Management, CX Management, and Call Center Benchmarking. The company also offers specialized platforms and programs, including NEQQO, which combines human expertise with speech technology and analytics, and GooseTek, which utilizes automated systems and software to simplify communication. Other specific services include a B2B Collections Platform for the UK, USA, and Canada, as well as learning and content development for customized training programs. They also provide workforce management solutions that cover scheduling and performance tracking. Established in 1955, the company describes its identity as being inspired by the "Gift of the Goose" from Ken Blanchard’s book Gung Ho. The business chose its name to reflect a philosophy of growth and mutual support, likening a thriving organization to geese flying in formation. The company emphasizes an approach built on trust, transparency, agile solutions, and strong values to support its clients' success.