Donaldson Heating and Air Conditioning

About Donaldson Heating and Air Conditioning

Donaldson Home Services, formerly known as Donaldson Heating and Air Conditioning, is a family-owned and operated home service company located in the Southcrest neighbourhood of London, Ontario. Serving homeowners in London, St. Thomas, Woodstock, Strathroy, and surrounding communities, the business provides a comprehensive suite of home maintenance and construction solutions, including heating, air conditioning, plumbing, duct cleaning, and renovations. The company offers expert heating services such as repairs, maintenance, and new system installations. Their air conditioning services include installation, repair, and maintenance tailored to specific home needs. For plumbing, they provide everything from everyday repairs to larger upgrades, while their duct cleaning services aim to improve indoor airflow. Their renovation department focuses on bathroom renovations and other thoughtful solutions that combine craftsmanship with functionality. The business installs top-performing brands, specifically naming Trane, Lennox, Goodman, and Continental for their HVAC systems. Founded by Jamie and Anna Donaldson, the company began in 2013 when Jamie started making ductwork on a picnic table in their backyard. The business was established to provide honest guidance and protect homeowners from predatory practices and over-priced services. They distinguish themselves through the True Care Warranty, which offers up to 15 years of parts and labour coverage on premium furnaces and air conditioners, along with annual maintenance, filter upgrades, and priority booking. The company emphasizes using only their own technicians rather than subcontractors and provides upfront, all-inclusive pricing for parts and labour. Donaldson Home Services is committed to community involvement, participating in local events, volunteering for neighbourhood initiatives, and supporting small businesses. They offer a 90-day repair guarantee and a "No Lemon" guarantee, which covers the replacement of certain failed components within the first five years. Customers can book services online or by phone to speak with a local team member.