Infinity Telecentre Inc.

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About Infinity Telecentre Inc.

Infinity Telecentre Inc. is a virtual answering and inbound call centre business located on Wharncliffe Road South in the Highland neighborhood of London, Ontario. The company serves organizations across the province. It offers 24/7 live phone answering, virtual receptionist support, and after-hours coverage for vacation or occasional needs. Specific services include appointment scheduling, dispatch answering, toll-free number call management, and consumer hotlines. The business also provides order taking, payment processing, data collection and entry, event hotlines, ticket sales, help desk, and technical support. Emergency call services include staff dispatch, safety check-ins, and triaging customer service calls based on predefined escalation protocols. Established in 1996, the company is led by General Manager Blake Dawson and Operations Manager Kate Harrison. One-third of the current staff has been employed since the organization's inception.

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