Infinity Virtual Answering

About Infinity Virtual Answering

Infinity Virtual Answering is a professional services company located in the Highland neighborhood of London, Ontario. Serving businesses of all sizes across the province, the company provides 24/7 answering and inbound call centre services designed to manage client communications, protect revenue, and prevent missed opportunities. They position themselves as a seamless extension of a client's team, offering both short-term coverage and full-service virtual receptionist support. The company offers a wide range of specialized services, including live phone answering, appointment scheduling, and toll-free number call management. Their emergency call services include staff dispatch, safety check-ins, and triaging calls during critical situations based on predefined protocols. Additionally, they provide process-driven call centre solutions such as order taking, payment processing, data collection and entry, customer care, help desk services, and event hotlines for ticket sales. Established in 1996, Infinity Virtual Answering emphasizes long-standing relationships with the Canadian business community. The company is led by General Manager Blake Dawson, who oversees strategic direction and technological investments, and Operations Manager Kate Harrison, who manages client support, training, and recruitment. The team is noted for its experience and loyalty, with one-third of the current staff having been with the organization since its inception. All calls are handled locally by their trained professionals in London.