Lead Secretary

About Lead Secretary

Lead Secretary is a business and professional services company located in Putnam, Ontario, that provides an answering service for home service businesses. The company serves various trades, including HVAC, plumbing, electrical, roofing, painting, cleaning, garage door services, and general contractors. The business offers a system that answers calls in under 60 seconds and books appointments 24/7, 365 days a year. It provides three main modules: After-Hours & Overflow to capture calls when a team is busy or unavailable; Instant Lead Response to engage website visitors and ad responders from sources like Facebook, Instagram, and Google LSA; and Outbound Reactivation to contact existing customers about maintenance plan renewals and seasonal tune-ups. The service integrates with ServiceTitan and over 50 other platforms, including Housecall Pro, Jobber, and Zoho CRM, to sync call notes, bookings, and customer data automatically. Lead Secretary was founded to address the issue of home service companies losing revenue to competitors who answer the phone first. The company describes its mission as ensuring that no missed call results in a lost opportunity. It positions its technology as a more efficient alternative to traditional answering services and hiring additional customer service representatives, claiming it handles inquiries like a skilled employee while maintaining full data ownership for the business owner.