Ontario Works

About Ontario Works

Ontario Works is a government service located in downtown London on Wellington Street that provides financial assistance to individuals and families experiencing financial need, specifically regarding food and housing. The program serves local residents by offering financial support, employment assistance, and help in gaining access to health benefits for families. The organization provides various support services, including drop-in services and urgent supports available at multiple locations. For those seeking assistance, the service offers a centralized intake process where the Ministry of Community and Social Services handles initial eligibility decisions and issues initial payments via cheque or direct banking deposit. Applicants can access these services through front counter locations at Citi Plaza, London East, South London Community Centre, Northland Mall, and Westmount Shopping Centre. Clients can apply for assistance online, by phone, or via email. For those who prefer in-person interactions, front counters are open to the public during specific weekday hours. The service also provides a way for clients to check their file status through a dedicated phone line, an online portal, or by contacting their assigned caseworker.