Smart Connect Pros

About Smart Connect Pros

Smart Connect Pros is a managed IT and cybersecurity practice located in downtown London on King St. They serve small and mid-sized businesses, including owner-operated companies, agencies, and professional services, throughout London, St. Thomas, Strathroy, Woodstock, Ingersoll, Sarnia, and the wider southwestern Ontario region. They also provide remote support to clients worldwide. The company offers a comprehensive suite of technology services designed for organizations that do not employ their own IT staff. Their core offerings include managed IT and support, such as endpoint monitoring, patching, backups, and Microsoft 365 or Google Workspace administration. They provide network and infrastructure services involving Ubiquiti hardware, IP cameras, door access control, and structured cabling. For security and risk management, they perform security assessments, penetration testing, account hardening, and staff awareness training. Additionally, they offer technology advisory services, including roadmap planning and vendor reviews, alongside software and automation solutions like custom integrations and workflow automation. Led by Korey Rideout, who serves as a Technology Advisor and Partner in Success, the business distinguishes itself by operating as a small, accountable practice. They emphasize a model where the person who scopes a client's systems is the same person who provides support when issues arise, aiming to eliminate "tier-one" queues. Their approach is characterized by providing senior-level judgment, using plain language instead of jargon, and offering honest procurement advice that is not tied to reseller quotas. They provide written security reports that rate findings by severity and include a recommended order of operations for remediation.