Customer Contact Solutions

About Customer Contact Solutions

Customer Contact Solutions is a software development company based in the River Bend neighbourhood of London, Ontario, that provides technology and marketing solutions for restaurants across Canada. The business specializes in helping Canadian eateries own their customer relationships by offering an all-in-one point of sale (POS) system that consolidates in-store, online, phone, and third-party delivery orders into a single interface. The company offers a comprehensive suite of tools designed to streamline operations and drive growth. These include commission-free online ordering through branded websites and mobile apps, an AI phone agent for 24/7 answering, and AI reservations. Their service offerings also encompass delivery management, loyalty and rewards programs, review management with automated requests and replies, Google Maps SEO, and SMS marketing. Additionally, they provide done-for-you marketing services such as social media graphics and website development. For businesses seeking a full-service experience, they offer a Partner Program where their team handles the technical setup, including building out restaurant menus. With 20 years of experience in restaurant technology and over 1,000 businesses served, Customer Contact Solutions emphasizes a hands-on approach to support. They provide assistance via phone, text, and email to help restaurants manage their online presence and transition from other platforms, such as GloriaFood. The company describes its systems as a way for restaurants to avoid high third-party commissions while maintaining a unified menu and reporting system across multiple locations.