Intelcom

About Intelcom

Intelcom is a last-kilometre logistics and consulting company located on Adélaïde Street South in the Westminster neighbourhood of London, Ontario. Serving local, national, and international retailers, as well as third-party logistics providers, the business provides comprehensive home parcel delivery and shipping solutions across Canada, Australia, and The Netherlands. The company offers a variety of delivery services designed for the e-commerce sector, including 7-day-a-week delivery from 8 a.m. to 9 p.m. Their offerings include high-performance delivery from warehouses to customer doors, hassle-free returns with "no box, no label" options, and express at-door returns. Customers can also utilize a network of counters and parcel lockers for out-of-home pickups. Intelcom provides technical support through 14 out-of-the-box integrations with shipping software providers such as Shopify, ShipStation, and ShipStation, as well as custom API integrations. Founded in 1986, Intelcom is the parent company of Dragonfly Shipping. The business describes itself as a technology-driven logistics firm that uses a platform called Dragonfly to generate optimized routes for independent delivery partners. They highlight a history of growth, including the establishment of a medical division in 2012 for transporting prescription drugs and medical samples, and a significant expansion into online commerce in 2015. The company emphasizes its commitment to innovation, noting that its technology helps achieve a 98% on-time delivery rate. Intelcom maintains a vast network of 110 stations across Canada, ensuring that 98% of the country is within their reach. They offer a bilingual Customer Experience Team to assist with inquiries and provide tracking information and delivery notifications to keep consumers informed.