Sargent Solutions Inc.

About Sargent Solutions Inc.

Sargent Solutions Inc. is a consulting firm located on Newbold Street in the Westminster neighbourhood of London, Ontario. The company serves charities and non-profit organizations across North America, specifically helping them optimize their fundraising, finance, and database operations. The firm provides expert knowledge of the Blackbaud Suite of products, including Raiser's Edge NXT, Financial Edge NXT, and OLX. Their service offerings include database conversion and implementation, gift processing, data integrity services, and strategic consulting. Specific tasks they perform for clients include cleaning and preparing data for import, auditing processes for receipting law compliance, managing duplicates, standardizing addresses, and providing monthly data integrity services. They also offer training to upgrade staff knowledge and provide interim or ongoing support for donation management and reporting. Founded by Wendy Smith, the company is led by a team that includes Vice President Kylie Truscott, Director of Operations & Human Resources Heather Li, and several technical experts. The business describes its approach as a "white-glove" service that acts as an extension of the client's team to reduce administrative burdens and improve interdepartmental unity. They highlight their 40 years of experience in the charity sector as a key differentiator, aiming to help organizations increase their bottom line and maximize their impact. Sargent Solutions offers a no-cost consultation for prospective clients. They emphasize a personalized and responsive approach, noting that they provide a live person to answer the phone and offer quick turnaround times for their services.