Connect Care

About Connect Care

ConnectCare is a medical alert service located on Wellington Road in the Westminster neighbourhood of London, Ontario. The business serves seniors and their loved ones, providing 24/7 access to emergency support to help individuals maintain their independence. As a hospital-owned and operated entity, the service is a community-based program where all net proceeds support patient care at St. Joseph’s Health Care London and programs at Parkwood Institute. The company offers several subscription options categorized by use, including mobile and at-home systems. Mobile solutions include the On the Go system, which features GPS technology for safety away from home; the On the Go Mini, a compact design for everyday use; and the On the Go Smartwatch for active lifestyles. For those remaining at home, the HomeSafe Standard provides basic button-activated help, while the HomeSafe with Fall Detection includes technology that can automatically call for assistance if a fall is detected. Additional equipment features include water-resistant help buttons, pendants with break-away safety cords, heart monitors, and in-home communicators. ConnectCare distinguishes itself by providing a personalized care plan where subscribers can choose who is contacted and in what order during an emergency. The service is staffed by highly trained Response Associates at a Canadian-based monitoring centre and includes a team of volunteers to support ongoing services. The business operates on a month-to-month billing cycle with no long-term contracts.